Warranty policy
Please read all the items in this warranty before submitting a claim with HGLRC customer service. Failure to do so will result in claim being delayed or may be rejected.
HGLRC warranty
HGLRC guarantees this product to be free from defects in materials or workmanship for 30 days from the original date of purchase verified by sales receipt (not when product started to be in use).
Warranty claims will not cover the following:
- No purchasing record from HGLRC orauthorized dealers
- Cut off original power plug or not using reverse polarity protected plugs
- Wire damaged
- Any crash damage
- Humidity/Water inside
- Mechanical damage of electronical components/PCB
- Soldered on the PCB (except on external solder-tabs) and incorrect soldering
If you have issues with soldering to smaller components…. STOP. Please seek professional assistance before attempting.
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Connected speed-control with reversed polarity. There are special components that are in use to detect when this happens.
No warranty shall apply to any product that has been subject to misuse, improper testing, assembly, mishandling, or which has been operated contrary to current instructions relating to installation or maintenance or operation from the use of any equipment purchased form this store.
It is the buyer’s responsibility to use the items safely and legally and to take proper measures to prevent any damage to person or property from the use of the equipment.
Repair Service
Please report any problems you are having to us via a support ticket from the product purchasing account. Please do not ship items back prior before contacting us and receiving a return authorization.
*Repair available in China, India*Out of 30-day Warranty Period may be accepted
*Damaged item reparable or not will be assessed
*Free charge for repair excluding shipping
*The duration of the repair will depend on the extent of the damage and the availability of its parts.
Return Policy (RMA)
*RMA# (to be issued to you)*30 days for return from the date of order delivered
*Purchasing record is required
*Shipment of incorrect product by fulfillment mistakes will be accepted
*Returned items that are rendered unsellable as a new product will be rejected.
Returns of opened packages may be accepted under some rare situations, but may be subject to a restocking fee or rejected depending on the condition of the items.
Customers returning defective items will receive either a replacement, a store credit, or a refund. Orders are eligible for refund up to 30 days after after the order delivered, otherwise store credit or replacement may be issued.
Returns of products in good working order will receive a refund for the price of the item only, not the shipping costs.
Full refund requires:
*Within 30 days of order delivered
*Product in new condition with no wear
*All packaging included and intact
As parts of complex systems, failure of one component can result in a crash or damage to other items. HGLRC is not responsible in any way, for damage to other equipment due to a failure of a component in a system.